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Documentation Index

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The Investigator reactively dives deep into data to discover root cause in their own app or system. Their primary motivation is to fix the underlying issue. In their role, The Investigator might suffer from the following pain points:
  • Requires deep knowledge of the system and an instinctual sense of observability data and data types.
  • Difficult to share learnings in a way that others can absorb and use going forward.
  • Digging through uncategorized or unrecognizable data, such as correlating instance IDs to services or interpreting obscurely named exporter data.

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Common tasks

The Investigator uses Chronosphere Observability Platform to complete the following tasks common to their role, which helps alleviate their pain points:
  • Explores observability data through advanced queries using the Metrics Explorer, Trace Explorer, and Logs Explorer.
  • Creates dashboards to pull together disparate observability data in a single place during an investigation, to save discoveries and measure the effectiveness of fixes.
  • Creates monitors to notify if fixes or improvements aren’t effective in the long run.

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Connected personas

A Responder might become an Investigator if a remediation path isn’t discovered promptly, or if it requires something more difficult than a rollback.