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Documentation Index

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The Provisioner proactively manages access and permissions for users and service accounts. Their primary motivation is to provide the right access to the right people.

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Pain points

  • Keeping up with team and permissions changes in a timely fashion.
  • Authentication issues that generate support requests and tickets.
  • Risk of accidentally granting access to the wrong person or team.

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Common tasks

  • Ensures teams have the access they need by managing user accounts and service accounts through internal configuration and SSO/Okta integration.
  • Unblocks users who are locked out.
  • Tracks compliance requirements and produces regular reports using audit logs.
  • Organizes users into teams to reflect ownership and areas of responsibility.

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Connected personas

The organizational aspect of the Provisioner’s role shares overlap with the Librarian. Both are concerned with structure and discoverability, though the Librarian focuses on data artifacts, while the Provisioner focuses on people and access.